Food and beverage services:
The Elgin and Winter Garden Theatre Centre offers the services of highly rated Toronto catering companies. Their familiarity with the facilities enables them to provide you with the highest quality food and service. They have the capacity to organize all aspects of an event; from coordinating menus to hiring extra service staff and renting any additional equipment that may be needed. The caterer's proposal for the event, as submitted to the licensee, must be approved in advance by House Management. The catering costs will include a service fee, which is remitted to the Theatre Centre. The Theatre Centre is unable to provide any tables, chairs, cutlery, utensils, trays, etc. These must be provided through the caterer.
The Theatre Centre is licensed by the Alcohol and Gaming Commission of Ontario and would be pleased to supply your beverage requirements on a Host or Cash Bar basis. Cash Bar prices include staff charges, service fees and applicable taxes. Host Bar prices do not include HST or the 15 per cent service charge. Beverages must be supplied through the Centre, and we will do our best to accommodate individual requests (if we are given the information two weeks in advance of the event).
Our Production manager is available to discuss your technical requirements. Due to the variety of productions that are booked into the Elgin and Winter Garden Theatre Centre, we cannot guarantee specific equipment will be available at the time of your request. If such is the case, we will assist you in finding an appropriate supplier of rental equipment. Pianos are available in the two studios.
Box Office services
A variety of Box Office services are available. Each event will have individual ticketing needs, which can be coordinated through our Box Office Manager.
Coat check: There are two coat-checking facilities in the Centre. The most suitable location would be considered for your event. This service is available on a cash or host basis. Host coat check is charged at $2 per coat (plus HST), based upon the guaranteed number, which must be provided at least 48 hours in advance. Any costs above the original estimate will be charged to the licensee.
Ushers and elevator operators: The House Manager will arrange for the appropriate number of attendants from the Centre's staff to greet and guide your guests and provide any assistance required. As the elevators are restored heritage cage elevators, they require an operator at all times when in use. Any access to the Theatres and Lobbies requires the presence of Centre staff. All staff hired specifically for an event must be paid for a minimum of four hours. There is a minimum staffing requirement for all events depending on the location of the function and the number of guests. Should your event require our staff to be present prior to 8 a.m. or remain in the Centre beyond midnight, charges will be passed on to the licensee. A House Manager or programming representative is in attendance at all events, to coordinate staff, caterers and your special requirements. Only the House Manager may direct the activities of the staff.
Emergency services: Our staff is trained in emergency procedures. There is a first aid room on site and St. Michael's Hospital is adjacent to the Victoria Street entrance of the Centre. There is also an onsite AED (automatic external defibrillator) and first aid kit.
Delivery service: All deliveries must be coordinated with the Centre's Front of House Department to ensure swift and trouble-free access to the appropriate area of the building. A minimum of 24 hours notice is required. In general, deliveries may take place between 10 a.m. and 4 p.m., except on matinee days. All deliveries must check in at the Stage Door, 158 Victoria Street. Equipment should be removed immediately following the event. Removal may take place the following morning, only if arranged in advance.
Security services: Patrons or guests will not be permitted in the lobby until the agreed starting time of the event. A limited number of organizers may be given earlier access, if arranged with the House Manager. The client will be responsible for any loss, theft or damage caused from neglect or irresponsibility of the guests or patrons. Any repairs or replacement will be charged at cost.
General: The Centre is a non-smoking facility, in accordance with the City of Toronto Bylaws. No decoration may deface the licensed premises. The use of tape, tacks, pins, staples or other fasteners is expressly forbidden, in order to preserve the heritage features of the building. Placement of any easels or displays must be approved by the House Manager in order to comply with Fire Safety requirements. The use of any recording devices in the Theatres or any media coverage of your event must be approved, in writing, by the Centre. For a reception being held in conjunction with a theatre evening, House policy is that once the performance is in progress, latecomers are admitted at the House Manager's discretion.