Patron services | The Elgin and Winter Garden Theatre

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Accessibility update: Event producers, in consultation with the Elgin and Winter Garden Theatre Centre, have cancelled all theatre events until further notice. For information about ticket refunds, follow the links in the event calendar. Public and group tours are also currently suspended. Continue to check this website and follow the Elgin and Winter Garden Theatre Centre on Facebook for the most up-to-date information.

Lost and found:

Please call 416-314-2885 and leave a message with your name, telephone number and article description.

Latecomers:

Latecomers may not be admitted until a suitable break in the performance and only at the discretion of management.

Accessibility:

Accessible seating is located in the orchestra levels only of both the Elgin and the Winter Garden Theatres. A limited number of transfer seats (i.e., seats with removable arms) are available in both theatres. Please note that transfer seats are of a standard width. Patrons who have special requirements may wish to call in advance (416-314-2872) to notify our staff of your needs. Physically challenged patrons should be aware that the location of mezzanine and balcony seating requires the climbing of stairs.

Refreshments/Bar service/Smoking:

Refreshments and bar service are available at various bars throughout the building. Smoking is not permitted anywhere in the Theatre Centre.

Gift shop and Concessions:

The gift shops are located in the lobbies of the Elgin and Winter Garden theatres. Gift items include coffee mugs, key chains, jewelry, postcards and a souvenir book. Concessions services are also available in the lobbies. Services include hearing enhancement units, binoculars and booster seats free of charge, plus a selection of sweets for purchase.

The gift shop and concessions are open 45 minutes before performances and during intermission.

Hearing enhancement system/recording devices:

The infrared hearing enhancement system at the Elgin and Winter Garden Theatre Centre is currently unavailable until further notice. Please call 416-326-1351 if you are attending a show or event and require the assistance of a hearing device.

The use of cameras, recording equipment, radios or any playback device is not permitted in the theatres. Patrons are asked to ensure that watch alarms and/or cellphones are turned off during all performances.

First aid:

The Elgin and Winter Garden Theatre Centre is equipped with an automated external defibrillator (AED) and oxygen tanks. Staff is trained in first aid.