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Public and group tours are currently suspended. Continue to check this website and follow the Elgin and Winter Garden Theatre Centre on Facebook for the most up-to-date information.
Lost and found:
Please call 416-314-2885 and leave a message with your name, telephone number and article description.
Latecomers:
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of management.
Accessibility:
Accessible seating is located in the orchestra levels only of both the Elgin and the Winter Garden Theatres. A limited number of transfer seats (i.e., seats with removable arms) are available in both theatres. Please note that transfer seats are of a standard width. Patrons who have special requirements may wish to call in advance (416-314-2872) to notify our staff of your needs. Physically challenged patrons should be aware that the location of mezzanine and balcony seating requires the climbing of stairs.
Refreshments/Bar service/Smoking:
Refreshments and bar service are available at various bars throughout the building. Smoking is not permitted anywhere in the Theatre Centre.
Gift shop and Concessions:
The gift shops are located in the lobbies of the Elgin and Winter Garden theatres. Gift items include magnets, key chains and a souvenir book. Concessions services are also available in the lobbies. Services include hearing enhancement units, binoculars and booster seats free of charge, plus a selection of sweets for purchase.
The gift shop and concessions are open 45 minutes before performances and during intermission.
Hearing enhancement system/recording devices:
The infrared hearing enhancement system at the Elgin and Winter Garden Theatre Centre is currently unavailable until further notice. Please call 416-326-1351 if you are attending a show or event and require the assistance of a hearing device.
The use of cameras, recording equipment, radios or any playback device is not permitted in the theatres. Patrons are asked to ensure that watch alarms and/or cellphones are turned off during all performances.
First aid:
The Elgin and Winter Garden Theatre Centre is equipped with an automated external defibrillator (AED) and oxygen tanks. Staff is trained in first aid.
Floorplans:
Elgin Theatre (orchestra) [PDF | 737 KB]
Elgin Theatre (mezzanine) [PDF | 582 KB]
Winter Garden Theatre (orchestra) [PDF | 40 KB]
Winter Garden Theatre (mezzanine) ]PDF | 195 KB]