Receiving feedback for goods or services to people with disabilities

The Trust welcomes feedback on the goods and services provided in the following ways:

  • In person at any Ontario Heritage Trust-owned and -operated site
  • By writing to the Head Office at 10 Adelaide Street East
  • By telephone at 416-325-5002
  • By email at
  • By electronic text on disc
  • By other feasible methods

Please give full particulars in your feedback, describe your visit (i.e., date, place, what happened, etc.), what remedies were offered, whether these remedies were feasible and the final outcome of the situation. Learning when a site has exceeded your expectations is also appreciated.

The Ontario Heritage Trust reviews all feedback and/or comments and responds as necessary within 10 business days. Not all comments will receive a response. Should you require a response to your feedback, please indicate your wishes in your feedback message.

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of the policy is not understood, an explanation will be provided by writing to: Ontario Heritage Trust, Marketing and Communications, 10 Adelaide Street East, Toronto, Ontario M5C 1J3. Copies of this document are available on request and, where necessary, documents will be provided to people with disabilities in a format that takes into account the person’s disability.